Complaints
We value customer complaints and consider them as feedback/suggestions for improvement. Our policy on handling customer complaint is geared towards:-
- Answering all telephone calls politely
- Directing the customer to the relevant Officers or Office politely.
- Responding to technical and non Technical complaints within 24 hrs.
- Advising the customer of what action we will take to right the wrong.
- Advising customer on what part he/she can play to assist in resolving the problems.
- Providing feedback to all customer queries on the issues addressed verbally or in writing.
- Treating the customer’s personal information in strict confidence.
- Enabling customers to examine and authorize changes to all their personal information for the purposes of updating the customer database.
- Discussing details of customer service only with themselves or their authorized
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HOW TO PAY YOUR WATER BILL
LIPA NA M-PESA
- Scrolling down to M-pesa on the phone
- Then choose pay bill from the m-pesa menu
- Enter business Number 851675
- Enter the amount
- Enter the seven digits of the account number
- Enter your secret PIN and press OK
PAYING THROUGH KCB BANK
pay to our account number 1101961112 and give your seven digit water connection
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Maji Voice Login /Register
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Dear Esteemed Customer, for pipe burst and leakages kindly contact 0713606859 for assistance. Help us serve you better, Thank you
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